Feb. 21, 2019

By KW in Victoria, BC

Rachel at PetsWow! Mobile Grooming is both our dog groomer and our pet sitter for whenever we go away and we cannot speak highly enough of her. Our dog is a very nervous dog when it comes to grooming. She couldn’t be taken to a grooming shop and be left as it would stress her out way too much.  I also tried and failed to do the grooming myself, but she got so stressed out I was scared she would have a heart attack.   We were fortunate to find Rachel and PetsWow! Mobile Grooming.  Rachel has so much patience when dealing with tricky dogs, and such a calming nature. Rachel took her time and worked with our dog at a pace that she would allow....taking her time and letting our dog feel comfortable with her.  Over the past 6 years Rachel has groomed our dog every 6 weeks and has built such a nice relationship with her that she is no longer fearful of the regular grooming.  I don’t know what we would do with out Rachel. In addition to the grooming Rachel is also our pet/house sitter whenever we go away.  Our pet family is not exactly run-of-the mill....both of our animals are rescue animals with their own set of challenges. Our senior dog was never toilet trained and appears beyond training now. She is hard of hearing and doesn’t have great vision as well as now being on a bunch of medications. We also have a rescued cat who insists on being fed on her own schedule and howls loudly until you do so, even if that is at 5:00 am and also now has her own medical issues requiring medications. We also have our daughters cat staying with us while she is away for work for 6 months and that cat has diabetes, requiring twice daily insulin injections and Rachel has happily taken on that added responsibility as well. Rachel spends time coming to see us before our trips in order to go over the details, routines and special needs of our pets and keeps us updated in their progress when we are away.  We are able to go away and not worry about our animals or our home which is awesome for us and enables us to relax on our time away. It is very clear to us that Rachel knows how important our pets are and we feel that she takes care of them as if they were her own.  They are so well cared for and loved by Rachel, sometimes we think they are upset that we have returned home and Rachel has left!   They are lucky to have her stay with them...as our we!  We highly recommend Rachel and will, without a doubt, be forever asking her to come take care of everyone whenever we go away. 


Jan. 18, 2012

By KHB in Victoria, BC

Rachel at PetsWow Mobile Grooming has been grooming my two dogs and cat in my home for over a year now. Leaving my two dogs with a groomer proved to be extremely traumatic for both my dogs and now I can say they are more relaxed and stress free having Rachel groom them in my home. Rachel is very professional and takes care of my pets as if they were her own. She washes, conditions, cuts, and trims nails leaving my pets clean and healthy. I would highly recommend her to my family and close friends and I hope if you are reading this you might feel more confident to give Rachel a try. You won't be disappointed and I assure you you will be more than pleased with her results. Give Rachel a call and make an appointment. You have nothing to lose and you and your pets will be happy you did.

 

Nov. 10, 2011

By Lacouvee in Victoria, BC 

We were searching for a mobile groomer for our cat, since the last couple of times he had reacted poorly to being transported. We found numerous listings for mobile groomers for dogs, but no one seemed to know of a mobile service for cats. Thanks to the Dog About Town website, we stumbled upon a listing for PetsWow! Mobile Grooming and confirmed that the owner, Rachel Murray, did indeed groom cats. Our cat is large (over 20 pounds) and old. He can be a handful to groom, even for us. Rachel was very professional, and had a no-nonsense approach that we all appreciated. She arrived on time, explained her procedures very clearly, and proceeded to groom kitty with the least amount of aggravation for everybody. It's very evident that Rachel loves what she does. Her level of customer service is to be commended. We recommend her highly for your pet's grooming needs. When she was finished, we understood what we, as owners, need to do to maintain our pet's coat.